This Privacy Policy explains how Stitch Craft handles personal information in connection with its tailoring, alteration, remodelling, and upcycling services. It applies to information collected through the website, by direct communication, and during project handling.
We may collect contact details, project details, garment measurements, fit preferences, photos or notes about the item, booking information, payment-related records, and communications with us. Where relevant, we also process information about supplied materials, design approvals, and collection arrangements.
We receive data when you submit an inquiry, request a consultation, book a workshop visit, share garment or material details, approve a concept, make a payment, or communicate with us by phone, email, contact form, or in person. We may also generate internal records from assessment, quotation, and project handling activities.
Our site may use essential cookies to support core functions, preference cookies to remember limited settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose.
You can manage cookies through your browser controls and, where available, through on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or basic site performance.
We use personal information to respond to inquiries, assess garments and materials, prepare quotes, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain records, improve site reliability, and meet legal or accounting obligations.
We may share information with service providers that support website hosting, communications, payment processing, record management, or similar operational tasks. These parties may use the information only to perform services for us and are expected to protect it appropriately.
We may disclose personal information to public authorities, courts, or other parties when we believe disclosure is required to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests.
Subject to legal limits, you may request access to your personal information, correction of inaccurate details, or deletion of information that is no longer needed. You may also object to certain uses or ask us to limit further contact where applicable.
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We will review the request and respond within a reasonable period under applicable law.
Project records are retained for the period needed to manage the work, handle follow-up questions, maintain accounting records, and meet legal obligations. When information is no longer required, we delete it or de-identify it in a reasonable manner.
The revised version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we may provide additional notice through the site or by direct communication if appropriate.
